Your responsibilities in a nutshell

  • Your main goal: keep our customers happy!
  • Be the preferred entry points for customers facing difficulties on the platform and help them solve their pain and resolve their issues through emails or chat.
  • Identify the repetitive bottlenecks that customers encounter to solve them in the most effective manner and scalable (feedbacks to tech team, articles or video creation for our help base etc.).
  • Be the voice of the customer and provide internal feedback on how SweepBright can better serve them.
  • Stay up-to-date on product development and latest releases
  • Contribute to the development of rich knowledge base.
  • Bring in new ideas to delight our customers.

We’ve created a mobile platform, making the real estate sales process dramatically more efficient. Our platform is easy to use, likeable, accessible on the go and works seamlessly with third-party applications. At SweepBright, we cut through the bullshit, take responsibility, work fast and independently & love to get stuff done. Sounds like you? If so, we promise you a hell of a ride!

Read more about SweepBright

Do you have what it takes?

  • SaaS experience: You have at least one first experience in customer care team for a BtoB SaaS company with SMBs customers. An experience within our industry is a real plus, however a good understanding of real estate industry is what we need.
  • Quick learner: You are curious and a quick learner, you have the ability to absorb a quantity of new information.
  • Listening & Caring: You have a strong adaptability and listening skills to understand our customers needs and respond with the best solution for them. You have strong empathy skill, real desire to help customers.
  • Excellent Communication: You know what to say (both internally and with our customers) and more importantly, how to say it in French and English at least, and in Dutch ideally.
  • Team player: You have a team spirit, the desire to learn from others, the desire to share your know-how and your ideas to help the whole team grow.
  • Ambitious: Willing to go the extra mile with a strong work ethic - disciplined and resourceful. You thrive in a fast-paced, intellectually stimulating, ambitious work environment that is both benevolent and (very) exacting
  • Your location: Belgium (Brussels area) or France (Lyon area).

Benefits? Of course.

  • Being part of a high growth scale-up in PropTech, with a global product and international ambition
  • Unlimited learning & growth potential
  • A shared “we’ll change the world” mentality and drive
  • A competitive salary package, fitted to your needs

Apply now!

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