Wanna join a Proptech company that rocks? We are looking for our Customer Onboarding Specialist to join the onboarding team and help us on welcoming our new customers into SweepBright 🚀
Your responsibilities in a nutshell
Your main goal: accompany our new customers until go live!
Audit their business, understand their needs to optimize the implementation of our solution, and configure it for them.
Manage transition from the previous real estate CRM solution of our customer into SweepBright, including managing data migration.
Train our new customer users to get the more of SweepBright.
Launch and ensure a smooth transition to the Account management team.
Help us build the onboarding team and the processes.
Troubleshoot issues reported by customers during the implementation process and provide solutions.
Maintain a high level of customer satisfaction.
We’ve created a mobile platform, making the real estate sales process dramatically more efficient. Our platform is easy to use, likeable, accessible on the go and works seamlessly with third-party applications. At SweepBright, we cut through the bullshit, take responsibility, work fast and independently & love to get stuff done. Sounds like you? If so, we promise you a hell of a ride!
SaaS experience: You have at least 2 years of experience in BtoB SaaS company with SMBs customers. An experience within our industry is a real plus, however a good understanding of real estate industry is what we need.
Tech savvy: You have a strong technical understanding of web and mobile environments.
Customer oriented: You have strong empathy skill, real desire to help customers by guiding through the discovery of SweepBright.
Project manager: Organised, rigorous, you are used to manage many project simultaneously. You are problem solver.
Excellent Communication: You know what to say (both internally and with our customers) and more importantly, how to say it in French and English, and ideally in Dutch.
Team player: You have a team spirit, the desire to learn from others, the desire to share your know-how and your ideas to help the whole team grow.
Ambitious: Willing to go the extra mile with a strong work ethic - disciplined and resourceful. You thrive in a fast-paced, intellectually stimulating, ambitious work environment that is both benevolent and (very) exacting.
Your location: Belgium (Brussels area) or France (Lyon area).
Benefits? Of course.
Being part of a high growth scale-up in PropTech, with a global product and international ambition
Unlimited learning & growth potential
A shared “we’ll change the world” mentality and drive
A competitive salary package, fitted to your needs
