Your responsibilities in a nutshell

  • Your main goal: structure and scale the CS department (Care, Onboarding, Account management) while keeping our customers extremely satisfied.
  • Define precisely the missions of each team within Customer Success department (e.g. arbitrate if a task/subject should be taken on by the Care, Onboarding or Account management team). Fro example, ensure smooth transition for customers when they move from onboarding to account management phase by defining when and how.
  • Set KPIs to monitor and improve our service continuously (NPS, churn, LFTV, time for answering & closing, ratings, SweepBright usage, and value perception...).
  • Ensure good communication and collaboration between your department and others (especially with Sales and R&D), you collaborate closely with other teams internally to improve internal processes and ways of working.
  • Manage customer feedback and communicate customers’ & users' needs (evolution, new features, etc.) and issues (platform bugs, data integrity, etc.) effectively to the Tech and Product teams.
  • Manage CS tools (intercom, mixpanel) and make sure we build strong process and contents to scale
  • Promote SweepBright values and vision in the way you lead.

We’ve created a mobile platform, making the real estate sales process dramatically more efficient. Our platform is easy to use, likeable, accessible on the go and works seamlessly with third-party applications. At SweepBright, we cut through the bullshit, take responsibility, work fast and independently & love to get stuff done. Sounds like you? If so, we promise you a hell of a ride!

Read more about SweepBright

Do you have what it takes?

  • SaaS experience: You have a proven experience of at least 7 years in CS department of a SaaS BtoB company with SMBs clients. And at least 3 years of experience in management position. An experience within our industry is a real plus, however a good understanding of real estate industry is what we need.
  • Data-driven: You understand that to scale we need to measure, you know how to use the right indicators to monitor and optimize all of your teams members' actions. Business, data and results oriented, you are driven by KPIs.
  • Team player: You have a team spirit, the desire to learn from others, the desire to share your know-how and your ideas to help the whole team grow.
  • Ambitious: Willing to go the extra mile with a strong work ethic - disciplined and resourceful. You thrive in a fast-paced, intellectually stimulating, ambitious work environment that is both benevolent and (very) exacting.
  • You speak and write English, French, and (ideally) Dutch.
  • Belgium (Brussels area) or France (Lyon area).

Benefits? Of course.

  • Being part of a high growth scale-up in PropTech, with a global product and international ambition
  • Unlimited learning & growth potential
  • A shared “we’ll change the world” mentality and drive
  • A competitive salary package, fitted to your needs
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